Telefonica-Atento global deal renewed until end of 2025

Telefónica, a leading Spanish multinational telecommunications company, has announced a renewal and extension of its Master Services Agreement with Atento, one of the largest global providers and leaders in customer relationship services and business process outsourcing (CRM/BPO).

The agreement, which will run until December 31, 2025, consolidates Atento’s position as Telefónica’s preferred partner for its customer relationship services globally.

The agreement includes contracts with Telefónica in Spain, Brazil (VIVO), Peru, Colombia, Chile, Argentina, Mexico, Ecuador, and Uruguay. Both organizations also agreed on specific commercial conditions for Grupo Atento companies in all geographies.

In addition, the two companies extended their reciprocity agreement, whereby Telefónica will continue to be the preferred provider of telecommunication services for Atento globally.

Dimitrius Oliveira, CEO of Atento, expressed his pride in ratifying Telefónica’s confidence in their service offering and reiterated the company’s commitment to providing the best quality in customer relationship services.

Atento’s portfolio of products and services continues to evolve with the aim of offering the best customer experience, responding to new trends and technological innovations identified by their specialists.

Atento is the largest provider of customer relationship management and business process outsourcing services in Latin America and one of the leading providers in the world. The company also provides nearshoring CRM BPO services to companies operating in the United States.

Since 1999, Atento has developed its business model in 16 countries, employing approximately 135,000 people. Atento has more than 400 clients to whom it offers a wide range of CRM BPO services through multiple channels.

Atento’s clients are mainly leading multinational companies in sectors such as telecommunications, banking and financial services, healthcare, retail and public administration, among others. Atento’s shares are traded under the symbol ATTO on the New York Stock Exchange (NYSE).

Atento has received various recognitions, including being named one of the 25 best multinational companies in the world and one of the best multinationals to work for in Latin America by Great Place to Work® in 2019. Furthermore, in 2021, Everest named Atento as a “star performer,” and Gartner has named the company a Leader in its Magic Quadrant two years in a row, starting in 2021. –

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