US: Virginia eye care network taps The Taylor Reach Group for contact centre operations

The Taylor Reach Group

A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations. This move aims to refine customer interactions and appointment booking procedures across its statewide service network. The eye care network, which provides a range … Read more

Global IT, BPO spending drops 8% in Q1

IT BPO Spending

Global spending on IT and business process outsourcing (BPO) services dropped by 8% in the first quarter of 2023, according to research by Information Services Group (ISG). The data showed that $24bn was spent on IT and BPO during the period, with cloud services being the most impacted. Spending on cloud-based as-a-service offerings during Q1 … Read more

GGA Solutions launches claims services division to tackle aging claims adjuster population


GGA Solutions, a leading nearshore Business Process Outsourcing company in the Mexico – US market, has announced the launch of its new arm, GGA Claims Services. The division aims to address the increasing concern in the insurance industry caused by the aging claims adjuster population, with 25% of adjusters retiring or about to retire. As … Read more