DialAmerica welcomes two VPs of Customer Solutions to its team

DialAmerica

DialAmerica, a leading provider of customer service contact center solutions, is pleased to announce the appointment of two new Vice Presidents of Customer Solutions. Kristen Alexander and Ryan Day will bring their extensive industry expertise and leadership to enhance the company’s customer engagement and sales efforts. Alexander joins DialAmerica with over six years of experience … Read more

Bain survey shows 60% of ER&D firms plan to increase outsourcing in 3 years

ER&D Bain Survey

Engineering and R&D (ER&D) organizations are outsourcing an unprecedented proportion of work previously done in-house, as they seek to innovate faster and address talent shortages. A recent survey by Bain found that 60% of companies plan to increase ER&D outsourcing over the next three years, while 60% said they also plan to shift work offshore … Read more