Philippines Targets AI Integration in BPO with Horizon Philippines Initiative


The Philippines’ Department of Information and Communications Technology (DICT) has teamed up with Silicon Valley’s venture capital provider Plug and Play to future-proof the country’s business process outsourcing (BPO) industry and electronics assembly sector against the challenges posed by artificial intelligence (AI). DICT Secretary Ivan John Uy and Plug and Play co-founder Jojo Flores have … Read more

Philippines: IT-BPM sector acknowledges growing competition from gig economy

Philippines BPO

The information technology and business process management (IT-BPM) sector is recognizing the rising influence of the gig economy, with industry leaders acknowledging the freelancing sector as a formidable competitor. In an interview with BusinessWorld, Jack Madrid, President of the IT and Business Process Association of the Philippines (IBPAP), highlighted the need for the industry to … Read more

Philippine REITs experience growth fueled by resilient BPO industry

REITs Philippines

Manila, Philippines – MREIT Inc., led by billionaire Andrew Tan, and AREIT Inc., of the Ayala Group, have both reported increased earnings for Q1 2023, driven primarily by steady demand from the business process outsourcing (BPO) sector for commercial and office rentals. The two companies are among the largest real estate investment trusts (REITs) in … Read more

Telus International Philippines values health, well-being of employees

Telus International Philippines

Business process outsourcing (BPO) firm Telus International Philippines (TIP) is championing a creative work environment that inspires its team members to perform and deliver. According to a recent survey by TalentLMS and BambooHR, flexibility, inclusion, engagement, and work-life balance are the top priorities for young professionals at work, and TIP is embodying these priorities as … Read more

Philippines: Local ICT sector closely monitoring AI

ICT AI Davao

The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors, according to a SunStar report. Samuel Matunog, president of Davao City Information and Communications … Read more