The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors, according to a SunStar report.
Samuel Matunog, president of Davao City Information and Communications Technology (ICT) Council, said that they have not heard reports of a long-predicted drop in BPO hiring due to investments and adoption of AI technologies by BPO companies or their clients.
However, the application of AI technology in Davao is still in its research and development (R&D) phase among universities and local companies. Matunog also mentioned that some local companies are exploring partnerships with established AI companies for lead generation processes, natural language processing, image processing, content development, issue tracking, and even software development.
Meanwhile, a professor from the University of the Philippines – Mindanao (UPMin), Dr. Jose Ildefonso Rubrico, said that the advancement of AI is already being studied in the academe and workforce.
He mentioned that AI is here to stay, and his team at UPMin is developing AI-powered vehicles under the Autonomous Societally Inspired Mission Oriented Vehicles (Asimov) program. These vehicles are being developed to be used for various purposes, such as maintaining agricultural plantations, weather forecasts, and search and rescue.
UPMin is also developing an AI knowledge database called Philippine Sky Artificial Intelligence Program or (SkAI Pinas), which stores data that can train AI models to help build more scientific projects and models in the future.
The ongoing debate about AI and automation’s impact on the workforce continues to divide opinions. Some argue that AI and automation will lead to widespread unemployment and economic instability, while others believe that AI will create new job opportunities and enhance the workforce.
However, in Davao City, it seems that the impact of AI on the workforce has yet to be felt, and the application of AI technology is still in its early stages. Nonetheless, the potential for AI in the region is vast, and local companies are already seeking partnerships with established AI companies for various purposes. As the world continues to advance technologically, the development of AI-powered machines and databases will be crucial in solving complex problems and advancing scientific knowledge. – BPONewsDaily.com