GGA Solutions launches claims services division to tackle aging claims adjuster population

GGA Solutions, a leading nearshore Business Process Outsourcing company in the Mexico – US market, has announced the launch of its new arm, GGA Claims Services.

The division aims to address the increasing concern in the insurance industry caused by the aging claims adjuster population, with 25% of adjusters retiring or about to retire.

As recent college graduates gravitate towards the tech industry, many insurance companies are facing shortages in staffing a full team of customer service representatives, especially bilingual ones.

However, customers are increasingly expecting a certain level of personal interaction, leading to growing impatience and dissatisfaction with automated technology.

GGA Claims Solutions aims to bridge the gap by providing a full suite of offerings, from specific tasks like FNOL to comprehensive end-to-end claims handling.

With decades of experience processing claims in virtually every type of material damage case, including auto, home, and fixed property, GGA Claims Solutions’ college-educated, bilingual claim representatives work out of Dallas-Fort Worth in Texas, and Puebla in Mexico.

“Our goal is to help insurance companies handle sudden influxes of claims caused by natural disasters and emergencies, while maintaining their efficiency, accuracy, and reputation,” said Thomas Kohler, CEO at GGA Claims Solutions. “We offer a 90-day no-risk trial and no long-term contracts, as well as seasonal support to scale your team or alleviate employee shortages.”

GGA Claims Solutions’ turnkey multi-lingual customer services solutions have saved US-based companies up to 40% on the bottom line, including sales, service, finance, insurance, medical plans, retail, technology, and online commerce. (c)

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