Egypt soars to third in global BPO confidence index 2023

Egypt’s global reputation in the outsourcing sector is rapidly ascending, evidenced by its jump to third place in the 2023 Offshore BPO Confidence Index, a leap from its previous 11th position.

This ranking, assessed by Ryan Strategic Advisory, reflects Egypt’s exceptional performance across key categories like labor market, infrastructure, political stability, and economic stability, culminating in an 83.8% Confidence Rating.

The 2023 report highlights Egypt’s strengths, including its multilingual workforce, strategic geographical location, and supportive business environment.

The country’s advanced tech infrastructure and robust government backing, especially from the Information Technology Industry Development Agency (ITIDA), are pivotal in boosting its global BPO status.

Egypt’s commitment to digital transformation is evident through infrastructure enhancements like marine cable projects and increased technological adoption.

The government’s focus on language and soft skills training for public education graduates, along with the creation of a conducive environment for business visitors, is also acknowledged.

Industry leaders are recognizing Egypt’s rapid technological adoption and diverse talent pool, making its BPO sector a significant contributor to economic growth and employment.

The presence of major companies in Egypt, attracted by favorable conditions, underscores the country’s value as a global delivery hub.

For nearly two decades, Egypt has been a top outsourcing destination, especially for North American and EMEA clients.

Its resilience and government support have led to an increase in digital exports, from $4.5 billion in 2022 to $4.9 billion in 2023. Ambitiously, Egypt aims to double its outsourcing export revenue to $9 billion by 2026, creating over 200,000 job opportunities in this sector.

The shift towards high-value services in both BPO and IT sectors is notable, with an emphasis on fields like semiconductors, embedded systems, and automotive software. This trend capitalizes on Egypt’s abundant engineering talent, further consolidating its status as a leading outsourcing hub. –