DialAmerica, a leading provider of customer service contact center solutions, is pleased to announce the appointment of two new Vice Presidents of Customer Solutions.
Kristen Alexander and Ryan Day will bring their extensive industry expertise and leadership to enhance the company’s customer engagement and sales efforts.
Alexander joins DialAmerica with over six years of experience in the CX/BPO, ARM, and RCM outsourcing industry. With a background in supporting business development teams, Kristen has played a pivotal role in driving growth and success for organizations such as Convergent Outsourcing, ACT Holdings, and Transworld Systems Inc.
Her diverse knowledge of customer care, back-office operations, and collections spans various industries, including healthcare, utility, telecommunication, retail, financial services, and government. Kristen is a graduate of the University of Georgia and will be based in Atlanta, Georgia.
Ryan Day, based in Tampa, Florida, brings a wealth of experience in sales and business development across different sectors, including technology, SaaS, manufacturing, utility, automotive safety, and industrial distribution.
With previous roles at NEXTTEQ and Advance Auto Parts, Ryan has been a driving force in establishing long-term client relationships and achieving remarkable sales growth. Ryan holds a degree from the University of Wisconsin-Milwaukee.
Chris Conway, DialAmerica’s CEO, expressed enthusiasm about the new appointments, stating, “We are thrilled to welcome Kristen and Ryan to the DialAmerica team. Their extensive experience and proven track record of success make them ideal leaders for our customer solutions division. We are confident that they will help us continue to grow our business and deliver exceptional results for our clients.”
In their roles as Vice Presidents of Customer Solutions, Kristen and Ryan will spearhead new business growth and expand DialAmerica’s service offerings, ensuring the delivery of high-quality service and client support.
Their appointment aligns with DialAmerica’s commitment to providing customized and cost-effective customer service contact center solutions.
Casey Kostecka, President of DialAmerica, emphasized the value that Kristen and Ryan bring to the company, stating, “Kristen and Ryan bring a broad range of knowledge, experience, and program success, which will be invaluable as we continue to evolve our labor, technology, and strategic guidance solutions for our clients.”
DialAmerica is one of the largest privately held contact center companies in the United States. With headquarters in Mahwah, New Jersey, the company operates a network of contact centers across 15 locations and maintains a significant national remote workforce.
DialAmerica’s contact center agents handle more than 300,000 customer interactions daily, serving clients from diverse industry sectors, including consumer products, communications, energy, financial services, food services, healthcare, leisure, pharmaceutical, technology, and travel. – BPONewsDaily.com