Morocco soars in global outsourcing rankings, securing second place in Africa

Morocco

Morocco has made a significant leap in the global outsourcing arena, ascending 12 spots to secure the 28th position worldwide in the 2023 Kearney’s Global Services Location Index (GSLI), as reported by Le Matin. This climb also places the Kingdom as the second leading outsourcing destination in Africa and the fourth in the Middle East … Read more

Philippines: Local ICT sector closely monitoring AI

ICT AI Davao

The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors, according to a SunStar report. Samuel Matunog, president of Davao City Information and Communications … Read more

Bill Gosling Outsourcing acquires contact center provider MattsenKumar

Bill Gosling Outsourcing MattsenKumar

Bill Gosling Outsourcing (BGO), a global provider of omni-channel customer experience and accounts receivable management solutions, has announced its acquisition of MattsenKumar (MK), a provider of third-party contact center quality services, business/knowledge process outsourcing, data analytics, and innovation and strategy services based in India. The acquisition will allow BGO to expand its capabilities in key … Read more

Bain survey shows 60% of ER&D firms plan to increase outsourcing in 3 years

ER&D Bain Survey

Engineering and R&D (ER&D) organizations are outsourcing an unprecedented proportion of work previously done in-house, as they seek to innovate faster and address talent shortages. A recent survey by Bain found that 60% of companies plan to increase ER&D outsourcing over the next three years, while 60% said they also plan to shift work offshore … Read more