Philippines Targets AI Integration in BPO with Horizon Philippines Initiative


The Philippines’ Department of Information and Communications Technology (DICT) has teamed up with Silicon Valley’s venture capital provider Plug and Play to future-proof the country’s business process outsourcing (BPO) industry and electronics assembly sector against the challenges posed by artificial intelligence (AI). DICT Secretary Ivan John Uy and Plug and Play co-founder Jojo Flores have … Read more

Malaysia bars recruitment agencies to outsource hiring of foreign workers


The Human Resources Minister of Malaysia, V. Sivakumar, has declared that recruitment agencies are the only entities permitted to hire foreign labor, explicitly barring outsourcing companies from this role. This new directive was reported by Malay Mail, highlighting the government’s commitment to curb the misuse of foreign worker recruitment. Minister Sivakumar delineated that the recruitment … Read more

FINMA highlights outsourcing, liquidity risks in Swiss financial sector

The Swiss Financial Market Supervisory Authority (FINMA) has raised concerns over growing unrest in Switzerland’s financial sector, with a particular focus on the risks associated with liquidity, refinancing, and outsourcing business activities, as detailed in their latest “Risk Monitor 2023” report. FINMA’s report points to liquidity and refinancing risk as a primary concern, indicating that … Read more

Kenya expands Ajira Digital Programme through BPO to address unemployment

Kenya BPO

In a collaborative effort led by the Kenya Private Sector Alliance (KEPSA), the Ajira Digital Programme is set to expand globally through Business Process Outsourcing (BPO), aiming to reduce the unemployment gap in the country. According to a report by Kenya News, the BPO initiative, themed ‘Promoting Kenya as a Global Destination Hub for Outsourcing … Read more