Fiji’s outsourcing sector set to soar with Starlink deal

Fiji outsourcing

Fiji’s outsourcing sector is on the brink of significant expansion due to a new partnership between the Fijian Government and Starlink. Sagufta Janif, the Executive Director, highlights that this collaboration is set to transform Fiji’s ICT infrastructure, thereby boosting its appeal as a global outsourcing destination. The partnership grants Fiji access to Starlink’s cutting-edge satellite … Read more

US: Virginia eye care network taps The Taylor Reach Group for contact centre operations

The Taylor Reach Group

A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations. This move aims to refine customer interactions and appointment booking procedures across its statewide service network. The eye care network, which provides a range … Read more

Telefonica-Atento global deal renewed until end of 2025

Telefonica Atento

Telefónica, a leading Spanish multinational telecommunications company, has announced a renewal and extension of its Master Services Agreement with Atento, one of the largest global providers and leaders in customer relationship services and business process outsourcing (CRM/BPO). The agreement, which will run until December 31, 2025, consolidates Atento’s position as Telefónica’s preferred partner for its … Read more