Fiji’s outsourcing sector is on the brink of significant expansion due to a new partnership between the Fijian Government and Starlink. Sagufta Janif, the Executive Director, highlights that this collaboration is set to transform Fiji’s ICT infrastructure, thereby boosting its appeal as a global outsourcing destination. The partnership grants Fiji access to Starlink’s cutting-edge satellite … Read more
A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations. This move aims to refine customer interactions and appointment booking procedures across its statewide service network. The eye care network, which provides a range … Read more
Telefónica, a leading Spanish multinational telecommunications company, has announced a renewal and extension of its Master Services Agreement with Atento, one of the largest global providers and leaders in customer relationship services and business process outsourcing (CRM/BPO). The agreement, which will run until December 31, 2025, consolidates Atento’s position as Telefónica’s preferred partner for its … Read more