Egypt soars to third in global BPO confidence index 2023

Egypt

Egypt’s global reputation in the outsourcing sector is rapidly ascending, evidenced by its jump to third place in the 2023 Offshore BPO Confidence Index, a leap from its previous 11th position. This ranking, assessed by Ryan Strategic Advisory, reflects Egypt’s exceptional performance across key categories like labor market, infrastructure, political stability, and economic stability, culminating … Read more

Morocco soars in global outsourcing rankings, securing second place in Africa

Morocco

Morocco has made a significant leap in the global outsourcing arena, ascending 12 spots to secure the 28th position worldwide in the 2023 Kearney’s Global Services Location Index (GSLI), as reported by Le Matin. This climb also places the Kingdom as the second leading outsourcing destination in Africa and the fourth in the Middle East … Read more

Philippines: IT-BPM sector acknowledges growing competition from gig economy

Philippines BPO

The information technology and business process management (IT-BPM) sector is recognizing the rising influence of the gig economy, with industry leaders acknowledging the freelancing sector as a formidable competitor. In an interview with BusinessWorld, Jack Madrid, President of the IT and Business Process Association of the Philippines (IBPAP), highlighted the need for the industry to … Read more

Philippine REITs experience growth fueled by resilient BPO industry

REITs Philippines

Manila, Philippines – MREIT Inc., led by billionaire Andrew Tan, and AREIT Inc., of the Ayala Group, have both reported increased earnings for Q1 2023, driven primarily by steady demand from the business process outsourcing (BPO) sector for commercial and office rentals. The two companies are among the largest real estate investment trusts (REITs) in … Read more

India likely to become top spot for software testing

Software Testing India

India is set to take over the global market for software testing as an increasing number of software development companies outsource their testing jobs to the country, Tribune India reported. According to industry experts, India is projected to control 70% of the market for software testing in the future. The market for software testing was … Read more

Global IT, BPO spending drops 8% in Q1

IT BPO Spending

Global spending on IT and business process outsourcing (BPO) services dropped by 8% in the first quarter of 2023, according to research by Information Services Group (ISG). The data showed that $24bn was spent on IT and BPO during the period, with cloud services being the most impacted. Spending on cloud-based as-a-service offerings during Q1 … Read more

Bain survey shows 60% of ER&D firms plan to increase outsourcing in 3 years

ER&D Bain Survey

Engineering and R&D (ER&D) organizations are outsourcing an unprecedented proportion of work previously done in-house, as they seek to innovate faster and address talent shortages. A recent survey by Bain found that 60% of companies plan to increase ER&D outsourcing over the next three years, while 60% said they also plan to shift work offshore … Read more

Survey shows 55.6% of businesses outsource their processes

Goodfirm BPO Survey

GoodFirms‘ recent research report on Business Process Outsourcing (BPO) has revealed that 55.6% of businesses outsource their business processes. The report also sheds light on the reasons behind outsourcing, top outsourced business activities, benefits of outsourcing, and challenges organizations face while outsourcing their business processes. According to the survey conducted by GoodFirms, accounting, marketing, IT … Read more