TaskUs Introduces AssistAI to Revolutionize Customer Service with Generative AI

TaskUs, Inc. (Nasdaq: TASK), a pioneer in providing outsourced digital services and next-generation customer experiences, today unveiled AssistAI, a groundbreaking knowledge-based assistant crafted on its TaskGPT platform. Designed to streamline operations, AssistAI is custom-trained on client-specific knowledge bases, training materials, and historical customer interactions to furnish accurate, personalized responses to queries, thereby enhancing efficiency and … Read more

Philippines Targets AI Integration in BPO with Horizon Philippines Initiative


The Philippines’ Department of Information and Communications Technology (DICT) has teamed up with Silicon Valley’s venture capital provider Plug and Play to future-proof the country’s business process outsourcing (BPO) industry and electronics assembly sector against the challenges posed by artificial intelligence (AI). DICT Secretary Ivan John Uy and Plug and Play co-founder Jojo Flores have … Read more

Egypt soars to third in global BPO confidence index 2023


Egypt’s global reputation in the outsourcing sector is rapidly ascending, evidenced by its jump to third place in the 2023 Offshore BPO Confidence Index, a leap from its previous 11th position. This ranking, assessed by Ryan Strategic Advisory, reflects Egypt’s exceptional performance across key categories like labor market, infrastructure, political stability, and economic stability, culminating … Read more

Fiji’s outsourcing sector set to soar with Starlink deal

Fiji outsourcing

Fiji’s outsourcing sector is on the brink of significant expansion due to a new partnership between the Fijian Government and Starlink. Sagufta Janif, the Executive Director, highlights that this collaboration is set to transform Fiji’s ICT infrastructure, thereby boosting its appeal as a global outsourcing destination. The partnership grants Fiji access to Starlink’s cutting-edge satellite … Read more

Malaysia bars recruitment agencies to outsource hiring of foreign workers


The Human Resources Minister of Malaysia, V. Sivakumar, has declared that recruitment agencies are the only entities permitted to hire foreign labor, explicitly barring outsourcing companies from this role. This new directive was reported by Malay Mail, highlighting the government’s commitment to curb the misuse of foreign worker recruitment. Minister Sivakumar delineated that the recruitment … Read more

Morocco soars in global outsourcing rankings, securing second place in Africa


Morocco has made a significant leap in the global outsourcing arena, ascending 12 spots to secure the 28th position worldwide in the 2023 Kearney’s Global Services Location Index (GSLI), as reported by Le Matin. This climb also places the Kingdom as the second leading outsourcing destination in Africa and the fourth in the Middle East … Read more

G&A Partners expands Arizona presence with acquisition of Integrity Outsource

G&A Partners, a human resources and professional employer organization (PEO) services provider, has announced the strategic acquisition of Integrity Outsource, a PEO based in Phoenix, Arizona. With this latest move, G&A cements its position as a formidable force in the Arizona PEO market, building on its existing presence established through two previous acquisitions. John W. … Read more

Cromatic secures $5.3m to innovate biotech R&D outsourcing

Cromatic, a pioneering full-stack digital platform dedicated to outsourcing in life sciences research, has successfully secured $5.3 million in a recent funding round. Spearheaded by LifeX Ventures and AgFunder, the investment saw contributions from other notable entities including Work Life Ventures, Not Boring Capital, FJ Labs, What If Ventures, Lux Capital, and several angel investors. … Read more

Philippines: IT-BPM sector acknowledges growing competition from gig economy

Philippines BPO

The information technology and business process management (IT-BPM) sector is recognizing the rising influence of the gig economy, with industry leaders acknowledging the freelancing sector as a formidable competitor. In an interview with BusinessWorld, Jack Madrid, President of the IT and Business Process Association of the Philippines (IBPAP), highlighted the need for the industry to … Read more

US: Virginia eye care network taps The Taylor Reach Group for contact centre operations

The Taylor Reach Group

A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations. This move aims to refine customer interactions and appointment booking procedures across its statewide service network. The eye care network, which provides a range … Read more