Philippines: IT-BPM sector acknowledges growing competition from gig economy

Philippines BPO

The information technology and business process management (IT-BPM) sector is recognizing the rising influence of the gig economy, with industry leaders acknowledging the freelancing sector as a formidable competitor. In an interview with BusinessWorld, Jack Madrid, President of the IT and Business Process Association of the Philippines (IBPAP), highlighted the need for the industry to … Read more

US: Virginia eye care network taps The Taylor Reach Group for contact centre operations

The Taylor Reach Group

A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations. This move aims to refine customer interactions and appointment booking procedures across its statewide service network. The eye care network, which provides a range … Read more

Kenya expands Ajira Digital Programme through BPO to address unemployment

Kenya BPO

In a collaborative effort led by the Kenya Private Sector Alliance (KEPSA), the Ajira Digital Programme is set to expand globally through Business Process Outsourcing (BPO), aiming to reduce the unemployment gap in the country. According to a report by Kenya News, the BPO initiative, themed ‘Promoting Kenya as a Global Destination Hub for Outsourcing … Read more

Philippine REITs experience growth fueled by resilient BPO industry

REITs Philippines

Manila, Philippines – MREIT Inc., led by billionaire Andrew Tan, and AREIT Inc., of the Ayala Group, have both reported increased earnings for Q1 2023, driven primarily by steady demand from the business process outsourcing (BPO) sector for commercial and office rentals. The two companies are among the largest real estate investment trusts (REITs) in … Read more

DialAmerica welcomes two VPs of Customer Solutions to its team

DialAmerica

DialAmerica, a leading provider of customer service contact center solutions, is pleased to announce the appointment of two new Vice Presidents of Customer Solutions. Kristen Alexander and Ryan Day will bring their extensive industry expertise and leadership to enhance the company’s customer engagement and sales efforts. Alexander joins DialAmerica with over six years of experience … Read more

Telefonica-Atento global deal renewed until end of 2025

Telefonica Atento

Telef√≥nica, a leading Spanish multinational telecommunications company, has announced a renewal and extension of its Master Services Agreement with Atento, one of the largest global providers and leaders in customer relationship services and business process outsourcing (CRM/BPO). The agreement, which will run until December 31, 2025, consolidates Atento’s position as Telef√≥nica’s preferred partner for its … Read more

Telus International Philippines values health, well-being of employees

Telus International Philippines

Business process outsourcing (BPO) firm Telus International Philippines (TIP) is championing a creative work environment that inspires its team members to perform and deliver. According to a recent survey by TalentLMS and BambooHR, flexibility, inclusion, engagement, and work-life balance are the top priorities for young professionals at work, and TIP is embodying these priorities as … Read more

India likely to become top spot for software testing

Software Testing India

India is set to take over the global market for software testing as an increasing number of software development companies outsource their testing jobs to the country, Tribune India reported. According to industry experts, India is projected to control 70% of the market for software testing in the future. The market for software testing was … Read more

Philippines: Local ICT sector closely monitoring AI

ICT AI Davao

The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors, according to a SunStar report. Samuel Matunog, president of Davao City Information and Communications … Read more