The information technology and business process management (IT-BPM) sector is recognizing the rising influence of the gig economy, with industry leaders acknowledging the freelancing sector as a formidable competitor. In an interview with BusinessWorld, Jack Madrid, President of the IT and Business Process Association of the Philippines (IBPAP), highlighted the need for the industry to … Read more
A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations. This move aims to refine customer interactions and appointment booking procedures across its statewide service network. The eye care network, which provides a range … Read more
In a collaborative effort led by the Kenya Private Sector Alliance (KEPSA), the Ajira Digital Programme is set to expand globally through Business Process Outsourcing (BPO), aiming to reduce the unemployment gap in the country. According to a report by Kenya News, the BPO initiative, themed ‘Promoting Kenya as a Global Destination Hub for Outsourcing … Read more
Manila, Philippines – MREIT Inc., led by billionaire Andrew Tan, and AREIT Inc., of the Ayala Group, have both reported increased earnings for Q1 2023, driven primarily by steady demand from the business process outsourcing (BPO) sector for commercial and office rentals. The two companies are among the largest real estate investment trusts (REITs) in … Read more
DialAmerica, a leading provider of customer service contact center solutions, is pleased to announce the appointment of two new Vice Presidents of Customer Solutions. Kristen Alexander and Ryan Day will bring their extensive industry expertise and leadership to enhance the company’s customer engagement and sales efforts. Alexander joins DialAmerica with over six years of experience … Read more
Telefónica, a leading Spanish multinational telecommunications company, has announced a renewal and extension of its Master Services Agreement with Atento, one of the largest global providers and leaders in customer relationship services and business process outsourcing (CRM/BPO). The agreement, which will run until December 31, 2025, consolidates Atento’s position as Telefónica’s preferred partner for its … Read more
Business process outsourcing (BPO) firm Telus International Philippines (TIP) is championing a creative work environment that inspires its team members to perform and deliver. According to a recent survey by TalentLMS and BambooHR, flexibility, inclusion, engagement, and work-life balance are the top priorities for young professionals at work, and TIP is embodying these priorities as … Read more
Indian IT major Infosys has given guidance for a 4-7% revenue growth in FY24, marking the first time since FY16 that it has guided for single-digit revenue growth in constant currency terms. This comes after Infosys missed its own revenue guidance for the full year FY23, reporting growth of 15.4% in constant currency terms, lower … Read more
India is set to take over the global market for software testing as an increasing number of software development companies outsource their testing jobs to the country, Tribune India reported. According to industry experts, India is projected to control 70% of the market for software testing in the future. The market for software testing was … Read more
The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors, according to a SunStar report. Samuel Matunog, president of Davao City Information and Communications … Read more