Healthcare BPO firm Access Healthcare Acquires Pacific BPO


    Dallas-headquartered healthcare BPO firm Access Healthcare has acquired Pacific BPO, an India-based revenue cycle management services provider, for an undisclosed amount.

    Analysts said the deal could be worth about $20 million to $25 million, although both Access Healthcare and Pacific BPO declined to disclose financial details of the acquisition.

    Pacific BPO’s 2,100 employees will become a part of Access Healthcare, making the organization one of the largest healthcare outsourcing companies, with a resulting employee base of over 11,000 employees and over 1,000 automated agents (bots), operating from 19 delivery centers across United States, India, and the Philippines.

    Headquartered in Noida, India, Pacific BPO was founded in 2010. Pacific BPO has a client base that includes hospitals, physician practices, and revenue cycle intermediaries.

    “This acquisition is about achieving scale and leveraging shared values,” said Anurag Jain, chairman of Access Healthcare.

    As Pacific BPO integrates into Access Healthcare, Pacific CEO Kumar Shwetabh becomes part of the executive leadership team of Access Healthcare as president of the hospital business.

    In this capacity, Shwetabh will lead the company’s foray into the hospital revenue cycle services space, an area of increasing importance in an era of cost constraints and rising expectations to demonstrate improved outcomes. Kumar will also continue as CEO of Pacific BPO.

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    “Not only are our market segments complementary, but the suite of business process management and robotic process automation technologies that Access Healthcare brings will help us deliver significantly higher value to our customers. It also provides our team members the opportunity to enrich their careers,” said Kumar Shwetabh, CEO, Pacific BPO.

    Access Healthcare provides business process outsourcing, applications services and robotic process automation tools to healthcare providers, payers and related service providers.

    The company operates from 19 delivery centers in the US, India and the Philippines with more than 11,000 staff. The company supports over 250,000 physicians, serves over 80 specialties, processes over $50 billion in accounts receivable annually, and ascribes medical codes to over 15 million charts annually. –