Concentrix, a leader in high-value global business services, today inaugurated its purpose-built delivery centre in Wellington, further expanding its footprint in the region.
Having commenced operations in New Zealand in February 2013, the company has launched the new delivery centre for an international technology client to deliver end-to-end customer engagement services, technology innovation, analytics, and process optimization.
The global delivery centre, which currently employs 100+ staff to manage the client’s operations in New Zealand as well as in other countries, adds to Concentrix’ investment in the region.
Located at The Old Bank Arcade, 233–237 Lambton Quay, the state-of-the-art facility will be key to Concentrix’ New Zealand delivery centre network, which employs more than 1,000 people across Auckland and Wellington. Concentrix will draw on the area’s talent pool and increase the staff strength to approximately 300 within the next year.
“Concentrix supports several international and local iconic brands from its New Zealand delivery centres. The new centre is an integral component of Concentrix’ network of global centres in more than 25 countries and across six continents. A significant volume of our work delivered in New Zealand is for international technical and customer support. This has contributed to growth in net-new jobs and commercial inflows from export services in Auckland, and now in Wellington,” said Peter Monk, Concentrix General Manager, Australia and New Zealand.
Chris Whelan, Chief Executive of Wellington Regional Economic Development Agency, said, “Concentrix’ Wellington operation will employ and develop local talent—the lifeblood of the regional economy. We are delighted to have helped bring their investment to the Wellington region and look forward to the investment growing and becoming part of the Wellington business community.”
Keith Callahan, Global Delivery Project Executive, says, “Concentrix is fanatical about our clients and staff. As such, our plans for Australia and New Zealand include significant investment in people, training, and technology. Our Wellington centre offers a business continuity plan (BCP) and disaster recovery plan (DRP) for clients in New Zealand.” He added, “The centre has an innovation lab showcasing the latest technology and client products. Concentrix’ global reach, combined with its intimate local knowledge of New Zealand, provides differentiation in the marketplace for Concentrix and our clients.”
Concentrix partners with its clients to deliver end-to-end customer engagement services, supported by innovative technology, analytics, and deep domain expertise. In addition to growth in clients, services, and jobs, the company has also won many industry awards and recognitions, including the recent wins at the Stevie International Business Awards (Silver for Best Customer Service), Contact Centre World Awards (Gold Best Outsourcing Partnership) and the Auscontact Awards.
For seven consecutive years, Gartner Magic Quadrant has recognized Concentrix as a ‘Leader’, including its January 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. Concentrix has also featured in HfS’ 2016 Blueprint for Contact Centre Operations.