Telstra Moving More Than 300 Customer Service Jobs to the Philippines


Australian telco giant Telstra is reportedly planning to cut more than 300 customer service jobs, mostly at its Perth and Melbourne centres, as part of its outsourcing strategy.

Telstra said it will move 300 customer jobs across its sales, service and national office teams as it continues to outsource call centre work to the Philippines.

“We have talked to our people about a proposal to make changes to our contact centre and Telstra business teams that will see a total of 326 roles impacted nationally,” Telstra said.

The company added that it constantly review the weay it works to simplify the business and remove duplication to improve customer experience.

“We take our responsibility to support employees through this period very seriously and we absolutely understand the impact announcements like this can have on our staff.

In October, Telstra cut about 400 jobs at its call centres in Hobart, Launceston, Perth, Ballarat and Townsville. –