Teleperformance Named As 2016 Global Outsourcing 100 Firm


Teleperformance, the global leader in outsourced omnichannel customer experience management, today announced it has been named as a 2016 Global Outsourcing 100 company by the International Association of Outsourcing Professionals (IAOP).

This achievement marks the second consecutive year that Teleperformance has been rated among the world’s elite outsourcing companies.

The Global Outsourcing 100 honors outsourcing service providers that demonstrate excellence and commitment to the industry in five critical pillars: Size and Growth, Customer References, Awards and Certifications, Programs for Innovation, and Corporate Social Responsibility (CSR).

Teleperformance received a full star – the highest possible honor – in all five categories, and as a result, was also recognized as an All Star Company Provider.

“Businesses understand there are hundreds of qualified service providers and advisors out there, but what they really need to understand now is what makes each one exceptional,” said IAOP Chief Executive Officer, Debi Hamill.

“The Global Outsourcing 100 and World’s Best Advisors lists have done just that. We’re proud to recognize Teleperformance for being among the highest rated companies in customer references, company awards and certifications, programs for innovation, corporate social responsibility and size and growth,” he added.

Teleperformance in IAOP’s Sub-Lists

In addition to the Global Outsourcing 100 list, Teleperformance was included in IAOP’s more specified sub-lists, including Best Leaders in Overall Revenue, Best Leaders in Number of Employees and Best Leaders in Number of Countries Worldwide.

“Teleperformance’s continued recognition by IAOP is a testament to our growth and sustained leadership in the industry,” said Paulo César Salles Vasques, Worldwide Chief Executive Officer, Teleperformance Group.

The industry’s leading association and advocate for outsourcing professionals, IAOP boasts a global community of more than 120,000 members and affiliates worldwide.

The list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. –