Brazilian business process outsourcing (BPO) firm Stefanini is launching an innovation center at its US headquarters by the end of this year to bolster its system integration business.
The BPO company, which recently doubled its workforce in the Philippines to 2,000, currently operates similar innovation centers in Brazil and the Philippines and the firm hopes to launch the US center by the end of 2016.
Stefanini earlier said it aims to utilize its Philippine operation as a BPO service delivery platform to other markets, especially to the United States.
The move is part of the BPO firm’s overall goal of making international operations to account for 75 percent of its revenue.
“By keeping investments in our internal organization, which has led to more innovation and value in the relationships with our customers, 2015 has brought good results for Stefanini,” said Antonio Moreira, CEO of Stefanini North America and Asia Pacific.
Innovation initiatives, according to Moreira, strengthen the company’s position as a differentiated global provider, helping it align with new trends and new needs of clients. – BPONewsDaily.com