Aegis Plans Third Call Center in Malaysia

The said center is expected to generate up to 600 jobs, bringing its total number of employees in the country to 5,000 in the next two years.

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After exiting its Philippine operations by selling it to Telepresence, business process outsourcing (BPO) firm Aegis is reportedly planning to open its third call center in Malaysia.

Reports said Aegis is investing up to US$5 million in Malaysia, which it considers an alternative destination to the Philippines, for a new facility.

The said center is expected to generate up to 600 jobs, bringing its total number of employees in the country to 5,000 in the next two years.

The third centre is likely to open by June of this year in either Penang or Iskandar, according to a report published by The Hindu Business Line.

Philippine BPO Already Saturated – Aegis

Aegis Global CEO Sandip Sen was quoted in the report as saying that Malaysia is an alternative destination to the Philippines, which he said is already getting a little saturated.

The BPO firm had forayed into the Malaysia with its acquisition of Symphony BPO Solutions Sdn. Bhd in April 2014.

At the time of its acquisition, Symphony BPO had 800 personnel; while the company now has two centres with a total employee base tripled to 2,400. – BPONewsDaily.com

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